Business Services Associate

If you are looking for a position where you can be instrumental in the performance of a locally and family owned plumbing company, we are looking for you! The Business Administration Associate is an assistant to the Owner, supporting the accounting department and responsible for administrative duties including payroll, HR related tasks, customer satisfaction and project management.

Apply today to join the team at Mr. Rooter Plumbing. We are looking for the best people to join our team.

We are looking for people who are reliable and take pride in their work. Plumbing is a very important service for our community that’s always needed, even in times of economic uncertainty. As a Business Services Associate, you’ll be doing something that matters!

At Mr. Rooter Plumbing, you don’t need a degree in accounting to join our team. (But if you have some, that’s a plus!) You’ll need two years experience in a business setting.

How to Know if You Are a Good Fit for this Business Services Associate Position:

This administrative job isn’t for everyone. It can requiring you to learn and do many different tasks throughout the day. If you like what you see below, keep reading:

· You like interacting with people. You’ll be a key member of the team, performing administration duties such as associate relations, payroll and benefits and processes as directed by the Accounting Manger.

· You like the challenge of helping an organization thrive. You will be part of a first-class culture that develops team members, helping them achieve their professional and financial goals and be the part of the team to help achieve the company's strategic goals.

· You are patient and persistent. You like figuring things out and don’t get frustrated easily. You’re willing to take the time to explain things and help solve complex problems to achieve organizational goals.

· You like working with technology and utilizing systems. You’ll need to be comfortable using a variety of digital technology such as Microsoft office and CRM software applications. We’ll teach you our systems and processes.

· You enjoy helping and developing people. At Mr. Rooter Plumbing, we give our employees the training and coaching they need every day. You’ll support leadership and management to help our associates achieve their personal and professional goals.

Here’s What You’ll Be Responsible For

You will work hand in hand with the Owners, helping them achieve the operational and financial goals and build a workplace of choice. You will assist supervisors with the day to day office operations and ensure they are supported.

· Assists Accounting/HR Manager - You’ll help manage our human resource, onboarding, and orientation program. You will be responsible for processing payroll and tracking other key performance metrics of our staff.

· Performing administrative procedures - Ensure the office is operating at peak efficiency.

· Following Our Mr. Rooter Plumbing Process - You’ll be an integral component of our proven service system.

How We Measure Success at Mr. Rooter Plumbing

Our team is collaborative and competitive here at Mr. Rooter Plumbing and we keep our eyes on the numbers to ensure everyone wins.

Here are some of the things we measure:

• Offering and Delivering Solutions - We educate our customers thoroughly and give them the best options to solve their current issues, plus to prevent more problems in the future. Then, we follow through to take care of their plumbing needs.
• Quality Workmanship - We make sure we get it done right, the first time.
• Operating Efficiently - We stay productive with our time and carefully use materials to avoid waste.
• High Customer Satisfaction - We collect customer feedback through surveys and Google reviews that we tie back to each service call. We are proud to maintain high scores for our brand and our location.

How We Take Care of Our Team Members:

· Paid Training - We make sure that you have the knowledge and skills to grow in your career.

· Computers and Software - We use state-of-the-art technology and software to make administrative, accounting and customer interactions faster and easier.

· Paid Time Off

· Benefits

The starting pay range for this position is $25.00 to $30.00 per hour, depending on your level of experience doing similar work.

If you’re ready to join our talented & enthusiastic team that shows up ready to crush goals, it is time to take the next step! APPLY TODAY