Job Description

In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter® Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees. 

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

  • Receive incoming calls in professional and courteous manner
  • Prioritize and coordinate the scheduling of services
  • Coordinate delays in schedule with customers and service technicians
  • Use customer development techniques to solicit work through phone, email, mail and personal customer contacts 
  • Perform other duties as needed which may include cross-training in related positions

Job Requirements:

  • Strong written and verbal communication skills 
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently

We’ll teach you everything you need to know to get started in a career in this industry.

Plus, you’ll be on a career path for more advanced customer services skills and credentials that will give you future job security and an opportunity to grow your income. That’s why this is the best customer service representative job on the planet!

How to Know if You Are a Good Fit for this Office Professional Position

This customer service representative job isn’t for everyone. It can be hard work, but if you like a challenge, solving problems and helping people, keep reading:

· You like interacting with people. You’ll be the first point of customer interaction with our company, reassuring the homeowner, solving problems and saving the day. Plus, you’ll be part of the team here at Mr. Rooter Plumbing.

· You like working in a collaborative environment. After your initial training, you’ll be in you’ll work with management and dispatchers delivering a first-class customer experience to homeowners.

· You are patient and persistent. You like figuring things out and don’t get frustrated easily. You’re willing to take the time to explain things and help people and see something through.

· You like working with technology. You’ll need to be comfortable using a variety of different digital technology and software applications. We’ll teach you the best way to use every system required to perform the work.

· You aren’t afraid of a challenge. You’ll apply creative solutions to complex problems that enables the franchise to achieve strategic initiatives and financial goals.

· You like working with a team. You will be key in maintaining a sound, positive work environment that fosters a culture of excellence and teamwork.

You appreciate a great coach. At Mr. Rooter Plumbing, we give our employees the training and coaching they need every day. We’ll show you multiple ways and different options for opportunities to grow your career in the plumbing industry.

Here’s What You’ll Be Responsible For

Initially, you’ll team up with a more customer service representative to train on the knowledge and skills you’ll need to perform. Once you are up to speed, you’ll be the first point of contact in providing an excellent experience for our customers.

You’ll provide crucial services for our customers’ homes and families. Here are the things you’ll be responsible for:

· Communicating with the Managers and Service Professionals - You’ll interact daily with management and the dispatcher to synchronize activities to ensure the right tools and right technician are sent to the homeowner at the right time to solve their plumbing needs.

· You are highly adaptable to a dynamic environment - You can adjust easily to changes in priorities and demands of the homeowner as well as management while maintaining focus on the goals of the franchise owner.

· Following Our Mr. Rooter Plumbing Process - You’ll follow our proven process, from greeting the customer to closing out the service job.

How We Measure Success at Mr. Rooter Plumbing

The team is collaborative and competitive here at Mr. Rooter Plumbing and we keep our eyes on the numbers to ensure everyone wins. There’s even a physical scoreboard at the office so that we can celebrate the victories.

Here are some of the things we measure:

Offering and Delivering Solutions - We educate our customers thoroughly and give them the best options to solve their current issues, plus to prevent more problems in the future. Then, we follow through to take care of their plumbing needs.

Quality Workmanship - We make sure we get it done right, the first time.

Operating Efficiently - We stay productive with our time and carefully use materials to avoid waste.

High Customer Satisfaction - We collect customer feedback through surveys and Google reviews that we tie back to each service call. We are proud to maintain high scores for our brand and our location.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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