Job Description

Apply today to join the team at Mr. Rooter Plumbing. We are looking for the best people to join our team.

Plumbing is a very important service work that’s always needed, even in times of economic uncertainty. As a service professional, you’ll be doing something that matters!

This position requires at least 3 years of previous work experience in the same field.

How to Know if You Are a Good Fit for this Service Professional Position

This job isn’t for everyone, you’ll follow a system designed to create a positive customer experience and help you deliver a successful outcome. It can be hard work, long days, indoors and out, and you’ll work in various conditions. If you like what you see below, keep reading:

· You like interacting with people. You’ll be the face of our company and will communicate with homeowners daily, solving their troublesome problems and saving the day. Plus, you’ll be part of the family here at Mr. Rooter Plumbing.

· You like the autonomy of working alone. After your initial training, you’ll be in your own company-provided van. You’ll make your own calls, helping homeowners determine the best solution for their plumbing problems.

· You are patient and persistent. You like figuring things out and don’t get frustrated easily. You’re willing to take the time to explain things and help people and see something through.

· You like working with tools and technology. You’ll need to be comfortable using a variety of different hand tools and power tools. You’ll also work with digital technology such as your own company-provided iPads and software applications. We’ll teach you the best way to use every tool required to perform the work.

· You aren’t afraid to get dirty. You like working with your hands, and don’t mind dealing with the job’s more challenging and physical aspects. Occasionally, you’ll be dealing with gross or funny discoveries and bad smells, but you’ll work to help homeowners restore safe and functional homes!

· And afterward, you like to clean up. You take pride in your appearance and bring professionalism to your game. You’ll wear the Mr. Rooter uniform, which identifies you to our customers as one of the best in the industry.

Here’s What You’ll Be Responsible For

Initially, you’ll team up with a more experienced Mr. Rooter tech to train on the knowledge you’ll need to perform your job the Mr. Rooter way. Once you are up to speed, you’ll be the face of the company and critical in providing an excellent experience for our customers.

You’ll provide crucial services for our customers’ homes and families. Here are the things you’ll be responsible for:

· Communicating with the Customer - You’ll meet customers who contact us to help solve problems in their homes with their water and plumbing systems.

· Diagnosing the Issue - Once you thoroughly investigate and diagnose the issue, you’ll offer the homeowner options to solve the problem.

· Completing Whole Home Plumbing Inspections - You’ll offer and conduct whole home plumbing inspections, discovering other or potential issues. No one likes needing to call a plumber, so our customers appreciate our proactive suggestions to solve major problems before they happen.

· Providing Repair and Maintenance Services - You’ll tag-team with other licensed plumbers on our team who will perform the work only a licensed professional is authorized to do.

· Following Our Mr. Rooter Plumbing Process - You’ll follow our proven process, from greeting the customer to collecting payment.

How We Measure Success at Mr. Rooter Plumbing

The team is collaborative and competitive here at Mr. Rooter Plumbing and we keep our eyes on the numbers to ensure everyone wins! We do some extra things here at our franchise also, we have company cookouts for lunch, once a quarter we get together to do something fun as a team, once in the summer and at christmas we have a big party for everyone, their partners and children included! We are one big family here!

Here are some of the things we measure:

Offering and Delivering Solutions - We educate our customers thoroughly and give them the best options to solve their current issues, plus to prevent more problems in the future. Then, we follow through to take care of their plumbing needs.

Quality Workmanship - We make sure we get it done right, the first time.

Operating Efficiently - We stay productive with our time and carefully use materials to avoid waste.

High Customer Satisfaction - We collect customer feedback through surveys and Google reviews that we tie back to each service call. We are proud to maintain high scores for our brand and our location.

Job Requirements

The following are the minimum requirements to be considered for this position:

  • Must be able to lift at least 35 lbs., bend, stoop, and crawl into confined spaces.
  • Must have a valid driver’s license and be insurable - you’ll be driving our company vehicle.
  • Must have a minimum of 3 years on the job plumbing experience
  • Must have skills and knowledge with PVC, PEX, pro press, well pumps, sump pumps, replacing toilets flanges, replacing all valves, repairing water lines, installing new laundry pump drain systems, installing and repairing tankless water heaters, and more.
  • Must be able to work at least 5 days a week. Schedule will include nights and weekends shifts.

How We Take Care of Our Team Members

· Paid Training - We make sure that you have the knowledge and skills to grow in your career.

· Branded Company-Provided Vehicle - After you are on your own, you’ll be driving your own van. Plus, the possibility of you taking the vehicle home, so you’ll have no commuting costs.

· Company-Provided iPad and Software - We use state-of-the-art technology and software to make onsite customer interactions faster and easier.

  • 401K - We offer a 401K benefit after 90 days.
  • Health Insurance - BCBS after 60 days of hire (Low deductible plan). Paid 50% by you and the employer the first year and after that it is 100% paid by the employer for the employee!
  • Dental & Vision & Life Insurance - After 60 days, voluntary, employee paid.
  • Vacation - 1 week after 1 year and 2 weeks after 5 years.
  • Sick time - After 90 days you receive 40 hours per year.
  • Paid Holidays - 6 per year (If they fall on a weekend, this could vary)

and more!

The starting pay range for this position is $25.00 to $30.00 per hour, depending on your level of experience doing similar work. After the initial probationary period, you will earn generous commissions based pay on your overall performance, additional work performed, and job profitability. You have the ability to make as much as you'd like!

At Mr. Rooter Plumbing, we value helping our team members build long-lasting careers in the plumbing industry, starting from general labor positions all the way to team leaders or licensed plumbers.

If you’re ready to join our talented & enthusiastic team that shows up ready to crush goals, it is time to take the next step! APPLY TODAY

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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