Field Supervisor

Field Supervisor  

Job title: 

Field Supervisor for Mr. Rooter Plumbing and Mr. Handyman

Location: 

5100 S 35th St, Fort Smith, AR 

Terms: 

Full Time 

Salary/rate: 

Salaried Role 

About the role: 

This role is primarily designed to ensure that the customer gets the best service from the service professionals. 

Responsibilities: 

• Enforces workplace safety and professional standards - High attention to detail 
• Know plumbing and general contracting code in our service area 
• In charge of equipment maintenance - oil changes, tires, equipment quality, supplies and ensuring service professionals have correct tools for their respective job 
• Make field visits - in these visits, expectations are that they rate performance of service professionals using checklist, communicate with customer for overall happiness and completion of work complete, ensure high job quality during the process and communicate with service manager regularly 
• Minimum 4 field visits per day 
• Minimum 1 corporate accounts/vendors per week 
• Assist service professional on site with sales and estimates 
• Assist SERVICE MANAGER with additional bids as necessary 
• Oversee subcontracting work as needed 
• Expectation of training - 1 quarterly training session for each company 
• In charge of service professional on-the-job training as needed 
• Give overflow estimates in-house as needed.
• Make calls and follow up on unsold estimates when needed 
• Report directly to SERVICE MANAGER 
• Field visits - Backup service manager as needed.

 Candidate requirements: 

• Valid driver’s license and clean driving record 
• Minimum 4 year in construction-related role/industry with knowledge of plumbing and general contractor code. 
• Plumbing license preferred 
• Strong communication skills, both verbal and written 
• Excellent time management skills