Operations Manager

The Operations Manager for Mr. Rooter, a Neighborly company, will be responsible for overseeing the Service Technicians who perform maintenance, installation, and repair of mainlines.  

Here at Mr. Rooter Plumbing, we honestly believe in taking care of our customers. As our commercials say, “We want to be your plumber for life”. We continually do whatever it takes to make sure our customers are happy – and we know that if we take care of our employees, they will take care of our customers. We are looking for team members who strive to provide World Class Customer Service to our customers.

As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together.

Bring your experience and make a difference:

As an Operations Manager on the Mr. Rooter team, a typical day for you will include:

• Supervising daily operations and providing exemplary customer service  
• Training and developing of Service Technicians  
• Monitor and report on the status of working projects to ensure timely completion.  
• Enforce company policies by working with subordinates using coaching reports with the intent to motivate and improve performance. 
• Conducts regular inspections to maintain quality and identify areas of improvement  
• Serves customers by serving as a resource in answering inquires and responding to special requests 
• Uses a variety of computer software.  
• Evaluates area safety needs and provides feedback and recommendations.  
• Perform other duties as required. These duties may include assignments in job classifications other than their own. 

Bring your skills and achieve success, (Required qualifications):

• Education: High School Diploma or GED, Bachelors preferred 
• Experience: 3+ years' experience in managerial role
• Ability to mitigate disputes with customers and associates.
• Strong problem-solving skills.
• Must be able to lift a minimum of 25 lbs.
• Sense of humor.

Bring your work ethic and gain stability.

• Stable, full-time employment.
• Industry leading pay scale and bonuses
• Medical, Dental, Vision, and Life insurance available and partially company paid
• Company 401K with variable match
• Paid Vacation and Holidays
• Cell Phone Reimbursement
• Management Support and a great team atmosphere
• Employee Discount on Company provided Services

Compensation: $88K – 125K, plus bonuses

Location: 2353 Uravan St Suite 110 Aurora, CO 80011

Schedule: Monday – Friday, 7am – 5pm

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit in an office space, see, hear and understand speech, communicate, lift computer equipment, supplies, and materials, and use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.  

Neighborly is fully committed to Equal Employment opportunities and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We provide a work environment free from discrimination and harassment, where employees are treated with respect and dignity and encouraged to be their authentic self.

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