Service & Dispatch Coordinator

(Customer Calls, Scheduling & Office Operations)

Eagleville, PA (In-Office Role)

Mr. Rooter Plumbing of Greater King of Prussia

About Us

We are a fast-growing, locally owned Mr. Rooter Plumbing franchise, part of the Neighborly network — a nationally trusted home services brand.

We are building a high-performance plumbing business focused on:

• Exceptional customer experience
• Strong operational systems
• Scalable growth

This is an opportunity to work directly with the owner and be part of building a business from the ground up.

The Role

This is a hands-on, high-impact office role.

You will be responsible for:

• Answering customer calls
• Scheduling and dispatching technicians
• Managing daily office operations

You are the control center of the business — what you do directly impacts revenue, efficiency, and customer experience.

Key Responsibilities

Customer Calls & Booking

• Answer inbound calls and respond to customer inquiries
• Convert calls into booked jobs (this is critical)
• Handle customer questions, objections, and urgency
• Clearly explain pricing, dispatch fee, and service process
• Maintain a high booking rate

Dispatch & Scheduling

• Schedule and dispatch technicians throughout the day
• Optimize routes, job timing, and technician availability
• Communicate clearly with technicians on job details
• Manage reschedules, delays, and emergency calls
• Ensure technicians are fully utilized

Performance & KPIs

You will help track and improve:

• Call Booking Rate (%)
• Conversion Rate (%)
• Average Ticket ($)
• Technician Utilization
• Daily Revenue per Truck

You will work with the owner to improve these numbers over time.

Team Coordination

• Work closely with technicians to ensure smooth operations
• Help align office and field communication
• Support and guide other CSRs (if applicable)
• Help build a team-first culture

Office Operations

• Manage CRM, job entries, and invoicing
• Track outstanding payments and follow-ups
• Ensure jobs are properly documented and closed
• Support daily administrative tasks

Recruitment Support

• Assist in hiring technicians and office staff
• Coordinate interviews and onboarding
• Help support team growth as the business expands

What We’re Looking For

• Strong communication and phone skills
• Ability to multitask in a fast-paced environment
• Organized and detail-oriented
• Problem solver with a take-ownership mindset
• Comfortable managing both customers and technicians

Bonus:

• Experience in dispatch, call center, or home services
• Experience handling KPIs or performance tracking

What You Will Gain

This is not just a job — it’s a growth opportunity.

You will learn:

• How a service business operates daily
• How dispatch and scheduling drive revenue
• Customer communication and sales skills
• How to manage operations and team performance

High performers can grow into:

• Office Manager
• Operations Manager
• Leadership roles as we expand

Compensation & Incentives

• Competitive hourly pay
• Performance-based bonuses (based on bookings and efficiency)
• Weekly payroll (ADP)

Why Join Us

• Work directly with the owner
• Be part of a growing business from an early stage
• Real opportunity for career growth and leadership
• Learn how to run and scale a service business

How to Apply

We are looking for someone who:

• Takes ownership
• Is reliable and organized
• Wants to grow with the company

If that sounds like you, apply today.

(Optional – Add this line if you want stronger candidates)

“This role is ideal for someone who wants to grow into a leadership position in operations.”